Shipping / Returns
Please allow 2 – 5 business days depending on your location.
All international shipping is calculated in Australian dollars and does not include import duty which will be county-specific and based on delivery address. Please check your country’s customs rates before purchasing.
* Shipments are subject to product availability however we will always do our best to accommodate you.
RETURN & EXCHANGE POLICY
Our products are fragile in nature and some are made to order, refunds / exchanges are not accepted unless the product arrives damaged or defective. We encourage our customers to consider their order carefully before purchasing.
Please contact firstname.lastname@example.org if you have any further questions.
Damaged goods return
If your purchase has been damaged during transit, please contact email@example.com within 7 days with the following details:
Proof of Purchase OR Original Order Reference Number
Date of Purchase
Include images of the damaged box and damaged item.
Stevie Michaels reserves the right to deny a return if it does not meet our returns policy. Stevie Michaels cannot be held liable for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Where a credit is elected, we will communicate via email to confirm once this has been processed.